You may exchange or return an item for a merchandise credit within 15 days of delivery. Items must be in new condition and in the original packaging. All you need to do is simply ship the item back to us. Return credits are issued within 48 hours once the item is received and inspected. Please note, unless your item arrived damaged or defective, you will be responsible for the return shipping costs. Click here to request for a return authorization number.
All sale items below 40% off are final. Gift Certificates, and custom orders are non-exchangeable nor returnable.
Holiday return policy
An order placed between November 1 and December 31 are exchangeable through January 31 of the next year. You will be responsible for return shipping costs. If you receive an item that has a problem, please report the issue through Account.
White Glove return policy
When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one promptly. If you received a defective product or the wrong product, and we cannot solve the issue with either a full replacement or replacement parts, we will refund you, and cover the return costs.
SHIPPING & DELIVERY
We can ship anywhere within the 50 states of North America. We also offer a White Glove delivery service within the Seattle metropolitan area. Unfortunately, we are unable to ship Internationally at this time.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.